REFUND POLICY

Returns & Refunds

Welcome to the Returns & Refunds page of Advanced Antivirus Store. Here, you will find information regarding our policies for product returns, exchanges, and refunds.

Return Policy

• We offer a 15 days return policy for eligible products purchased from Advanced Antivirus Store.

• To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.

• Customers must provide proof of purchase, such as order confirmation or receipt, to initiate a return request.

Refund Process

• Once the returned product is received and inspected, we will notify customers of the approval or rejection of their refund request.

• If approved, refunds will be processed to the original payment method used for the purchase within [number] business days.

• Refund processing times may vary depending on the payment provider and bank processing times.

Exchanges

• We do not offer direct exchanges for products. Customers can initiate a return for the unwanted item and place a new order for the desired item.

Return Shipping

• Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

• We recommend using a trackable shipping service and purchasing shipping insurance for valuable return shipments.

Damaged or Defective Products

• If a product is received damaged or defective, customers must contact us within [number] days of receipt to arrange for a replacement or refund.

• We may request photographic evidence of the damage or defect to expedite the resolution process.

Non-Returnable Items

• Certain products may not be eligible for returns or refunds due to hygiene reasons or other restrictions. These include downloadable software, subscription services, and customized products.

Cancellation Policy

• Orders can be canceled before they are processed and shipped. Once shipped, orders are subject to the return policy outlined above.

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